Shipping & Payments Policy – Peptide Science Hub

At Peptide Science Hub, we strive to offer a seamless and secure shopping experience. Our Shipping & Payments Policy outlines everything you need to know about shipping options, delivery times, and payment methods. We are committed to providing fast, reliable, and discreet shipping services, as well as ensuring that your payment process is secure and efficient.

1. Shipping Information

We offer worldwide shipping, ensuring that our high-quality research peptides, proteins, and amino acid derivatives reach customers across the globe. Below are the key details regarding our shipping process:

a) Shipping Methods

We offer several shipping options to meet your needs:

  • Free Shipping on orders over $200 (Grand Total)
  • USPS Priority (typically 2-5 business days for U.S. domestic orders)
  • FedEx 2-Day (2 business days for U.S. domestic orders)
  • FedEx Overnight (next-day delivery for U.S. domestic orders)
  • FedEx Overnight – No Signature Required (for discrete delivery)
  • FedEx Saturday Delivery (for orders placed before 12:00 PM PST on Fridays, for next-day delivery on Saturdays)

We also offer international shipping from both the USA and Europe to ensure fast and secure delivery with minimal customs delays.

b) Processing Times

Orders placed before 12:00 PM PST are typically processed and shipped the same business day. Orders placed after 12:00 PM PST, or on weekends/holidays, will ship the next business day. We aim to fulfill all orders as quickly as possible, but please note that shipping times can be affected by holidays, weekends, and other factors beyond our control.

c) Shipping Cost

  • Free Shipping: Available on orders over $200 (Grand Total).
  • Standard Shipping Fee: For orders that do not meet the free shipping threshold, we charge a flat rate of $5 for shipping.
  • International Orders: Shipping fees for international orders may vary depending on the destination country, package size, and shipping method chosen. Please note that the customer is responsible for any additional customs duties or taxes that may apply to international shipments.

d) Discreet Packaging & Delivery

We understand the importance of privacy, especially when ordering sensitive research materials. All orders are shipped with discreet packaging to ensure your privacy and confidentiality. Tracking details will be provided once your order has been processed and shipped, but no signature is required upon delivery.

e) Tracking Your Order

Once your order is shipped, you will receive tracking information via email. You can use this information to monitor the progress of your shipment. Please allow a few hours for tracking information to update, especially for international shipments.

f) International Shipping

We are proud to offer international shipping to most countries. Orders are shipped from our distribution centers in the USA and Europe, which helps reduce customs delays and shipping times.

2. Payment Methods

We strive to make the payment process as easy and secure as possible. We offer a variety of payment options to suit your preferences. The payment methods available at checkout may vary, but typically include the following:

a) Accepted Payment Methods

  • PayPal
  • Bank Transfer
  • Other Payment Methods: We occasionally offer other secure payment methods, depending on your location. These options will be displayed during checkout.

All payments are processed through secure gateways to protect your financial information. We use SSL encryption to ensure that your payment details are securely transmitted.

b) Payment Security

We prioritize the security of your payment information. All transactions are processed via secure and trusted payment providers, and we adhere to the highest security standards to ensure that your financial details are safe. Your sensitive payment information is encrypted and never stored on our servers.

c) Currency and Pricing

All prices listed on our website are in USD (U.S. dollars). For international orders, the final price may vary based on exchange rates and any applicable duties or taxes imposed by the customs authority in your country. Your credit card company or payment processor will handle any currency conversions.

d) Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. This email will include the details of your order, including items purchased, the total amount, and the shipping information. Please review this information carefully. If there are any discrepancies, contact us immediately at service@peptidesciencehub.com.

3. Shipping & Payment Terms

  • Minimum Order Amount: The minimum order amount is $100. Orders below this amount may not be processed.
  • Free Shipping: Free shipping is available for orders over $200 (Grand Total). If your order does not meet this threshold, a $5 delivery fee will be applied.
  • Shipping Address: Please ensure that your shipping address is correct and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details.

4. Payment Issues and Fraud Prevention

We take fraud prevention very seriously. In the event that your payment is flagged for suspicious activity or declined, we will notify you by email. If there are issues with your payment, we may request additional information to verify your order before processing.

If you suspect any fraudulent activity related to your account or payment, please contact us immediately at service@peptidesciencehub.com.

5. Contact Us

If you have any questions regarding shipping or payment, feel free to contact our customer support team. We are here to assist you and ensure a smooth purchasing experience.