Frequently Asked Questions (FAQs) – Peptide Science Hub
Welcome to the Peptide Science Hub FAQ page. Here, you will find answers to the most common questions about our products, services, and ordering process. If you can’t find the information you need, don’t hesitate to reach out to our support team at service@peptidesciencehub.com.
1. What products does Peptide Science Hub offer?
We specialize in the synthesis of high-purity research peptides, proteins, and amino acid derivatives for scientific research and development. Our products include:
- Custom peptides
- Standard peptides
- Complex proteins
- Amino acid derivatives
All of our products are synthesized to exceed 99% purity and undergo rigorous quality control to ensure consistency and reliability.
2. How do I order from Peptide Science Hub?
Ordering from Peptide Science Hub is simple and secure:
- Browse our selection of peptides and proteins.
- Add your desired products to the shopping cart.
- Proceed to checkout and enter your shipping and payment details.
- Review your order and complete the payment.
- You will receive an email confirmation, and your order will be processed and shipped promptly.
Our website is available 24/7, allowing you to place an order at any time.
3. What payment methods do you accept?
We offer a variety of secure payment methods. These are listed during the checkout process and can vary from time to time.
Your payment information is protected with SSL encryption to ensure privacy and security.
4. Is my payment and personal information secure?
Yes, your security and privacy are our top priorities. Peptide Science Hub uses the latest SSL encryption technology to ensure that all personal and payment information remains confidential and secure during transactions. We follow the highest industry standards in data protection.
5. What is the minimum order amount?
The minimum order amount for Peptide Science Hub is $100. If your order total exceeds $200, you will qualify for free shipping.
6. How long does shipping take?
We offer multiple shipping options, including:
- Free shipping on orders over $200
- USPS Priority (typically 2-5 business days)
- FedEx 2-Day (2 business days)
- FedEx Overnight (next-day delivery)
- FedEx Saturday Delivery (for orders placed before noon PST on Fridays)
Orders placed before 12 noon PST are generally shipped the same business day. Orders placed after 12 noon PST, on weekends, or during holidays will ship the following business day.
7. Do you ship internationally?
Yes, we ship worldwide! Peptide Science Hub ships from both the USA and Europe to ensure faster delivery and to minimize customs issues. We offer discreet international shipping with tracking details provided for every order.
8. Do I need to sign for my delivery?
No, a signature is not required upon delivery. We use discreet shipping methods to ensure that your order arrives safely and securely. Tracking details will be provided once your payment is confirmed.
9. What happens if my order is incorrect or damaged?
If you receive an order with missing, incorrect, or damaged items, please email our customer support team at service@peptidesciencehub.com for assistance. We will work quickly to resolve any issues and ensure your satisfaction.
Please note that due to the fragile nature of our products, we cannot accept returns unless there is an issue with the order’s contents.
10. Can I cancel my order?
Orders can be canceled only if they have not yet been shipped. If you need to cancel an order, please contact us immediately via email at service@peptidesciencehub.com. Once an order has shipped, cancellations cannot be processed.
11. Do you offer custom peptide synthesis?
Yes, we offer custom peptide synthesis services. If you have specific peptide sequences, modifications, or requirements, please contact us to discuss your needs. We will work with you to ensure that your custom peptides meet the exact specifications you require for your research.
12. Are your peptides suitable for human consumption?
Our peptides are intended for research purposes only and are not intended for human consumption. They are designed to be used in laboratory settings for scientific study and experimentation. Always follow proper lab protocols and local regulations when handling peptides.
13. How do I track my order?
Once your order has been shipped, you will receive tracking information via email. You can use this information to track your order’s status and delivery. For international shipments, tracking may take a few hours to update, depending on the shipping carrier.
14. Do you offer discounts or special promotions?
We occasionally offer discounts and promotions. To stay updated on any special offers, be sure to sign up for our newsletter or follow us on social media. Our free shipping promotion is available on orders over $200.
15. How do I contact customer support?
If you have any questions or need assistance, our customer support team is available 24/7. You can contact us via email at service@peptidesciencehub.com. We strive to respond to all inquiries as quickly as possible and will assist you with any issues related to your order.
16. Can I trust the quality of your peptides?
Absolutely! At Peptide Science Hub, quality is our top priority. We use advanced peptide synthesis technologies and rigorous quality control standards to ensure that every peptide and protein we provide is of the highest quality. Each product undergoes in-house testing and verification to confirm its purity, identity, and stability before shipping.