Privacy Policy – Peptide Science Hub

At Peptide Science Hub, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make purchases from us. By using our site and services, you agree to the terms and conditions outlined in this Privacy Policy.

1. Information We Collect

When you interact with our website, we collect two types of information: personal information that you provide to us, and non-personal information that is automatically collected when you use our site.

a) Personal Information

When you place an order or create an account, we may collect personal information, including:

  • Name
  • Email Address
  • Shipping Address
  • Billing Address
  • Phone Number
  • Payment Information

This information is necessary to process your order, communicate with you regarding your purchase, and provide customer support.

b) Non-Personal Information

We may also collect non-personal information automatically through the use of cookies or other tracking technologies. This includes:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed on our site
  • Referring URLs
  • Time spent on our site

This information is used to improve our website functionality, analyze site usage, and optimize your user experience.

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

  • Order Processing: To fulfill and process your orders, including billing and shipping.
  • Customer Support: To provide assistance, resolve any issues, and answer your inquiries.
  • Communication: To send order confirmations, shipping updates, promotional offers, and other relevant communications. You can opt-out of marketing emails at any time.
  • Site Improvement: To analyze user behavior and improve the design and functionality of our website.
  • Security: To prevent fraud, protect our website, and ensure that your transactions are secure.

3. How We Protect Your Information

We take the protection of your personal information seriously. We use industry-standard security measures, including:

  • SSL Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology to ensure secure transactions.
  • Data Storage: Your personal data is stored in a secure database, and we take steps to protect it from unauthorized access, alteration, or disclosure.
  • Payment Security: We use trusted third-party payment processors (e.g., PayPal, credit card processors) to handle your payment information, ensuring that your financial details are securely managed.

Although we take every precaution to protect your information, please be aware that no method of data transmission or storage can be guaranteed to be 100% secure. We encourage you to use strong passwords and exercise caution when accessing your account.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. A cookie is a small file that is stored on your device and helps us recognize you when you return to our site. Cookies allow us to:

  • Personalize your experience
  • Remember your preferences
  • Track site performance
  • Analyze how our site is used

You can manage your cookie preferences through your browser settings, but disabling cookies may impact your ability to use certain features on our website.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

  • Service Providers: We may share your information with payment processors, shipping companies, and other service providers who help us operate our business and deliver products to you.
  • Legal Compliance: If required by law or in response to a valid legal request (e.g., court order, subpoena), we may disclose your personal information to authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We ensure that any third-party partners we work with are compliant with data protection laws and maintain a high level of privacy and security.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we have on file for you by contacting us.
  • Update or Correct: If any of your personal information is inaccurate or incomplete, you can update it by logging into your account or contacting customer support.
  • Delete: You can request that we delete your account and personal information, subject to any legal obligations we may have to retain certain data.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.

To exercise any of these rights, please contact us at service@peptidesciencehub.com.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing agreements. After this period, we will securely delete or anonymize your information.

8. Children’s Privacy

Peptide Science Hub does not knowingly collect or solicit personal information from anyone under the age of 18. Our services are intended for adults engaged in scientific research, and we require that all users be at least 18 years of age. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us: